NC Hypnotherapy Privacy Policy

The type of personal information we collect

When you contact us via our website, phone or email, we will collect and process the following information:

• Name

• Contact details

• Any information considered necessary regarding the purpose of your enquiry

• ·Further information may be collected from parents of children under the age of 16

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During the Initial Consultation and subsequent sessions we will collect and process information which includes:

• Details of the issue you would like help with

• Date of Birth, address and occupation

• Family circumstances

• Lifestyle

• Medical History

• Name of GP and/or Medical Practice

• Any information considered relevant to provide appropriate therapy and to track progress.

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How we get the personal information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To carry out our obligations arising from any contracts entered into between you and us.

• To notify you about changes to our service.

• To ensure that content from our site is presented in the most effective manner.

• To administer our business and support those who work with us.

• To comply with legal or regulatory requirements.

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time by contacting nicole@nchypnotherapy.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

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What we do with the information we have

We use the information that you have given us in order to:

• Deliver appropriate therapy and any other purpose in relation to your therapy.

• Send appointment reminders and invoices to you.

• Respond to you should you contact us about our services.

• Keep records up to date.

• Deal with enquiries and complaints.

• Comply with our legal and regulatory obligations.

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We will not share this information with third parties unless we consider that the safety and well-being of an individual and/or others may be affected by the individual’s actions.  In addition information will only be disclosed on request to the Police or any other statutory authority or regulator who has a reasonable need for this information to effectively conduct their business or investigation.

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How we store your information

Any digital information is securely stored on password protected systems and handwritten information is stored in a locked cabinet.

 

How long your information is stored

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We will only keep information about you during the term of our contract and following termination as follows:

• Adults - 8 years

• Young adults aged 17 years - until their 26th birthday

• Children below 17 years - until their 25th birthday

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At the end of our retention period, your information will be securely destroy. 

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Your data protection rights

Under data protection law, you have rights including:

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• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances

• Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at nicole@nchypnotherapy.co.uk if you wish to make a request.

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Online sessions

It is the client’s responsibility to maintain their confidentiality and security of their surroundings when conducting sessions online (e.g. Zoom, Facetime, Whatsapp etc). 

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Cookies

Cookies are small files which ask permission to be placed on your computer’s hard drive so that we can analyse web traffic to our site. Through this we can see which of our website’s pages are being viewed and are of interest. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer.  If you choose to do this you may find you cannot make full use of our website. 

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Links to other sites

Our website may contain links to other sites, such as Facebook, Instagram, PayPal etc... Once you use these links please be aware that you have left our website and we do not have any control over other websites. We cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by our privacy policy. We advise therefore that you exercise caution and look at the privacy statement applicable to the website in question. 

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How to complain

If you have any concerns about our use of your personal information, please contact nicole@nchypnotherapy.co.uk.

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

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